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Fuel Assistance

HEAP is Here to Help with your Heat Costs

The Massachusetts’ home energy assistance program (HEAP) is a free resource, offered by Community Teamwork in partnership with the Executive Office of Housing and Livable Communities, to help eligible households pay a portion of winter heating bills. You’ve reached the right place to apply and get the process started!

No matter what type of heating source you have, HEAP may be able to help you pay your winter heating bills. All Massachusetts residents are encouraged to explore eligibility for this free program and apply for assistance.

HEAP Facts and Resources

  • The HEAP application is FREE! No fee is required to apply and we offer free help to complete applications. Beware of scams charging an “application fee” to help submit an application.
  • Even if heat is included in the cost of rent, you may still be eligible for home energy assistance.
  • HEAP provides assistance for all sources of heat, including oil, electricity, natural gas, propane, kerosene, wood and coal.
  • Upon approval, payments are made directly to your heating company.
  • You can also check income eligibility and benefit levels. Please note that benefit levels are dependent on funding allocated to Massachusetts by the US Department of Health and Human Services. Housing subsidies will also determine specific benefit levels.

HEAP is a federal program that helps qualified households within a certain income threshold pay a portion of their winter home heating bills. In Massachusetts, HEAP eligible households may also get help with weatherizing their homes.

HEAP is not designed to pay for all of your home energy costs for the year, but rather to reduce the burden of heating costs from your main heating source on your budget. However, many investor-owned utility companies (gas and electric) offer a discount rate, which reduces a certain percentage off your monthly bills just for being qualified for HEAP.

Generally, benefits levels are determined based on home energy costs, taking into account household size and income, as well as other factors.

Renters are eligible for HEAP assistance. Many renters pay for their energy costs directly, while others pay these costs indirectly, through their rent. In either case, you may be eligible for HEAP if you otherwise meet the program qualifications.

You have the right to appeal any decision made by us. The appeal process is outlined in the denial notice that you received. If you didn’t receive a denial notice or cannot find the notice that explains the appeals process, contact our office for further information 978-459-6161 or FuelAssistance@commteam.org. We will explain the appeals process to you.

Your family may also qualify for discounts on monthly utility bills, a no-cost home energy assessment, free appliance replacement, and other energy-saving improvements for your home, all at no cost to you.

Fuel Assistance and Home Energy Assessment Program (HEAP) Brochures

For additional Heating Help Application Information, please click here.

8142

Households received Fuel Assistance

484

Households' power was restored after disconnection

2081

Households avoided a utility shut-off

Eligible Applicant Information

Eligibility for home energy assistance is based on several factors, including but not limited to household size and combined gross annual income of household members. Household income cannot exceed 60% of Massachusetts’ estimated State Median Income (for example in 2024, $64,333 for a family of 2 and $94,608 for a family of 4). To learn if you are eligible, apply here.

Eligibility Information

HEAP, also known as Fuel Assistance, helps eligible households challenged by the high cost of home heating fuel pay a portion of their winter heating bills.  Homeowners and renters, including households whose cost of heat is included in the rent, can apply for HEAP. Eligibility is based on their household size and the gross annual income of every household member, 18 years of age and older. Household income cannot exceed 60% of estimated State Median Income.

Community Teamwork’s Fuel Assistance Program serves the following cities and towns: Arlington, Bedford, Belmont, Billerica, Burlington, Carlisle, Chelmsford, Dracut, Dunstable, Groton, Lexington, Lowell, Pepperell, Tewksbury, Tyngsboro, Waltham, Watertown, Westford and Wilmington.

  • Homeowners and renters are eligible
  • Most who get fuel assistance also qualify for other energy assistance programs
  • You may use any type of heating fuel (oil, electricity, natural gas, propane, etc.)

2024-2025 HEAP Income Eligibility Chart

Family Size60% of Estimated State Median Income
1$49,196
2$64,333
3$79,470
4$94,608
5$109,745
6$124,882

Please contact our office for families with more than 6 members.

FULL CHART WITH DELIVERABLES (JUNE 2024)

How to Apply

You can begin the application process here or set up an appointment to visit us in person at 45 Kirk Street, Lowell, MA. If you need help completing the application, we are happy to provide free assistance.

As part of the application process, please be prepared to share necessary information, including but not limited to photo identification, a list of all household members, proof of income, information on your heating bills, and your housing situation.

Online: New & Returning applicants

We are now offering an online portal (starting 10/1/24) for new and returning applicants to complete a Fuel Assistance application. Please do not use the portal if you have already sent in your yellow application for the current fuel season.

You can start your online application by clicking toapply.org/CTI

Call for an appointment: New applicants only

First-time applicants that do not want to apply online can schedule an interview/appointment to meet with a representative call you and start your application in the office.

Schedule a telephone interview by calling 978.459.6161 today to make an appointment and to learn more!

Returning applicants:

Applications can also be uploaded to the online portal, faxed to 978.458.8594 or mailed/dropped in a specially marked mailbox outside the Community Teamwork Fuel Assistance office 45 Kirk Street, Lowell MA 01852.

Returning applicants must apply each year; applications are mailed to households after the first year. If you did not receive your application or you have moved please call or email the office with your updated information. An application will be mailed to you.

Fuel Assistance Benefits:

Fuel assistance payments for actual usage or fuel delivery are made directly to the heating vendor for primary energy needs from November to April except when cost of heating is included in the rent.

Discounted rates on gas and electric bills.

HEARTWAP provides emergency heating system repair and replacement services to eligible, income qualified households.

WAP provides eligible, income qualified households with home energy conservation services.

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Home Energy Assessment Program

Fuel Assistance (HEAP)
HEAP Center
Phone: 978-459-6161

two women

CTI Weatherization and Fuel Assistance Programs Keeps Seniors Warm

Community Teamwork’s Weatherization and Fuel Assistance programs are helping thousands of area seniors heat their homes and keep the heat in through weatherization. Sisters Marie and Dora P know the challenge many seniors face living View Program

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